Last Updated: June, 2026
The HNS Global is a registered business and operates from Pakistan. We deliver premium Human Resources (HR), International Recruitment, Executive Search, and Business Consultancy services to a global clientele. Because our offerings consist of professional, digital, and intellectual services rather than physical goods, our refund and cancellation structures are governed by service milestones and project scopes.
This policy complies with the Electronic Transactions Ordinance (ETO) and the Consumer Protection framework of Pakistan, while maintaining equitable standards for international cross-border transactions.
1. Core Philosophy: Service vs. Physical Returns
As a professional consultancy, The HNS Global does not provide physical merchandise. Therefore, physical returns or product exchanges do not apply to our business model. All references to “returns” within this policy strictly pertain to the cancellation of active service contracts, retainer agreements, or recruitment mandates, and the handling of associated funds.
2. Order Cancellation & Service Termination
Clients may request to cancel an ongoing project or recruitment assignment under the following parameters:
- Prior to Project Initiation: If a client cancels a service request before The HNS Global commences work or allocates dedicated HR resources, a full refund of the advance payment will be granted, minus a 3.5% transaction processing fee.
- Mid-Project Cancellations: If a service contract is terminated by the client after work has commenced, refunds will be evaluated on a pro-rata basis. The client will be billed for the hours/milestones completed up to the date of formal cancellation, and any excess unearned deposit will be refunded.
- Recruitment Fee Cancellations: For talent acquisition services, once a candidate has been successfully onboarded by the client, the recruitment fee is considered fully earned and non-refundable, subject to our candidate replacement guarantee clause.
3. Refund Eligibility Criteria
Refunds will only be processed under the following verified circumstances:
- Service Non-Delivery: The HNS Global fails to deliver the contractually agreed-upon HR solutions or candidate shortlists within the mutually agreed timeline.
- Overpayment/Billing Errors: Any technical glitch or duplicate transaction occurring via our local payment gateway will be immediately reversed upon verification.
- Contractual Safeguards: In accordance with our global recruitment philosophy, if a placed candidate leaves the client’s organization within our standard warranty period (as defined in the specific Service Level Agreement), The HNS Global will provide a replacement candidate at no additional cost. If a replacement cannot be found, a partial refund or credit note will be issued.
4. Timeline for Processing (5-Day Working Week)
All financial audits, dispute resolutions, and payment reversals are handled exclusively during our standard corporate working schedule.
- Business Days: Our operations run on a five-day working week (Monday through Friday). Saturdays, Sundays, and Pakistan Gazetted Public Holidays are excluded from processing timelines.
- Evaluation Window: Once a formal refund request is submitted to
support@hnsglobal.com(or your designated compliance email), our team will review the contract and billing history within 3 to 5 business days. - Settlement Window: Approved refunds will be initiated immediately. However, depending on banking channels, local clearings, or international credit card networks, the funds may take 7 to 10 business days to reflect in your original account.
5. Cross-Border & International Transactions
While The HNS Global operates from Pakistan, we serve entities globally.
- All refunds are strictly reversed back to the original payment source (the specific credit card, debit card, or bank wallet used during checkout via payment gateway. We cannot issue refunds to alternative third-party accounts due to global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
- The HNS Global is not liable for international currency fluctuations, conversion losses, or intermediary foreign bank fees incurred during the refund transfer.
6. How to Claim a Refund
To initiate a review, please send a written notice to our billing desk:
- Email: info@thehnsglobal.com
- Required Information: Full Client Name, Invoice/Transaction ID, Date of Payment, Amount Paid, and a detailed summary explaining the rationale for the request.